TRANSPORT WITH CARE and DIGNITY
Aged Care & Insurance Transport in Port Macquarie
Reliable, fully accountable transport you can arrange on a client's behalf — for aged care, Support at Home and insurance bookings across Port Macquarie and the Mid North Coast. We handle the timing, the door-to-door support and the paperwork, so each trip is one less thing to manage.
Direct Invoicing
For approved insurer & provider bookings
Fully Insured
$20 million public liability insurance
Vetted & Licensed
NSW licensed · National Crime Check
Aged care & Support at Home
Transport that helps clients stay independent
Reliable transport is often a key part of an aged care or Support at Home package — getting clients to the appointments and activities that keep them independent and well. Pacific Transfers provides safe, scheduled, door-to-door transport across Port Macquarie and the Mid North Coast, with the same trusted driver wherever possible and clear confirmation of every booking.
Easier Access
Our higher SUV makes entry and exit simpler than a low sedan — helpful for clients with limited mobility or recovery needs.
A Familiar Face
Where possible, the same driver handles repeat bookings, so clients see someone they recognise and coordinators have one point of contact.
Carers & Support Workers Welcome
A carer or support worker can travel with the client at no extra cost — our pricing is per trip, not per person.
SUPPORT FOR CASE MANAGERS & providers
Transport coordination, handled properly
When you're arranging transport on behalf of a client, the details are everything — the right vehicle, the right time, and a clear record afterwards. Pacific Transfers helps case managers, providers and support coordinators arrange private transport with reliable scheduling, door-to-door support and direct invoicing, from the first booking through to drop-off.
Door-to-Door Handover
Support from the home, to the vehicle, through to appointment reception where needed — a smooth handover you can rely on for every client.
Direct Invoicing
Direct invoicing is available for approved insurer, provider-managed and account bookings — less paperwork for you, and a clear record for every trip.
Accredited & Insured
Drivers hold NSW passenger transport authorisation and have completed a National Crime Check. Pacific Transfers carries $20 million public liability insurance.
Workers Compensation transport
Transport for treatment, recovery and rehabilitation
Pacific Transfers coordinates insurance and workers compensation transport for clients attending specialist appointments, physiotherapy, rehabilitation sessions and diagnostic imaging across Port Macquarie and the Mid North Coast. Because recovery often depends on attending a consistent schedule, we focus on punctual pick-ups and clear communication for every booking. Longer-distance transfers to Newcastle and Sydney can be arranged where treatment requires it.
"Without a doubt, I will be recommending your door-to-door transportation service. The smooth booking process and on-time pickup ensured my travel plans went smoothly. I will definitely book with you again."
Tristan P — Port Macquarie
transport faqs
Frequently asked questions
Everything you need to know about bookings, invoicing, support, and transport options.
What types of bookings do you cover?
Aged care and Support at Home transport, insurance and workers compensation appointments, rehabilitation travel, specialist visits, and longer-distance transfers to Newcastle and Sydney for surgery or specialist care.
Can you invoice the insurer or provider directly?
Yes. Direct invoicing is available for approved insurer, provider-managed and account bookings. Once the claim or approval details are provided, we handle scheduling, confirmation and invoicing.
What vehicles do you use for these bookings?
We use SUVs for aged care and insurance transport. Their higher seating makes entry and exit easier than low sedans, which can be difficult for passengers with mobility or recovery needs.
Can you coordinate directly with a case manager or support coordinator?
Yes. We can work directly with an insurer, case manager or support coordinator for approved bookings, assisting with scheduling, confirmation and invoicing.
Can waiting or return transport be arranged?
Yes. Depending on the booking, we can wait nearby, wait at the clinic if required, or return at a preset time arranged in advance. Waiting arrangements are confirmed with the quote.
Still have a question? Contact us directly and we’ll be happy to help.
Book with confidence
Arrange your aged care or insurance transport
Request a clear, upfront quote for aged care, Support at Home, insurance or workers compensation transport across Port Macquarie and the Mid North Coast. We'll confirm pricing, availability and any invoicing arrangements before travel.
Available 7 days · Advance bookings preferred
Email · hello@pacifictransfers.com.au